Shipping and Return Policies and Hours of Operation

All books and items shipped from the Roads to Reading Literacy Initiative are new and have never been
read. Some books may have a remainder mark on the bottom of the book or a line through the ISBN on
the back cover. Also some books may have a little shelf ware. All items are inspected before they are
shipped. If you have any questions, please contact us at bigbooksale@pwirtr.org .

Orders received by 5:00 pm Eastern Standard Time are shipped the same business day, orders after
received 5:00 pm are shipped the next business day. All orders received on weekends are shipped the
next business day. Orders placed on holidays are shipped the next business day. I’m sorry we do not
ship to APO/FPO or accommodate international shipments.

We will accept returns up to 7 days from the date that item was received. The item returned must be
returned unused and in the condition it was shipped in. All customers must request a return
authorization for all items they wish to return. Send your request to bigbooksale@pwirtr.org and put “Return Authorization Request” in the subject box. We will issue a credit for returned items once we have received the item back at our warehouse.

Office Hours

Monday through Thursday

 9:30 AM to 3:00 PM Eastern Standard Time

Fridays

 9:30 AM to 12:00 PM Eastern Standard Time

We are closed on the following Holidays:

 New Year’s Day

 Martin Luther King Day

 President’s Day

 Memorial Day

 Independence Day

 Labor Day

 Columbus Day

 Veteran’s Day

 Thanksgiving and the day after

 Christmas Week through the fifth Business Day of the New Year

Please note that we do not accept book donation requests from this website. Please read our
donation_guidelines to get instructions on how to apply for books.